Verizon DroidX Froyo OTA Update Huge FAIL

by on Sep.22, 2010, under Carriers, Devices

What started out as a pleasant surprise this morning, quickly turned into utter disappointment. My DroidX is now completely unusable after I installed the OTA Update for Android 2.2 that Verizon began pushing to phones today (see previous post).

The DX wont go past the Motorola boot screen, and will not go into recovery mode either.  Well actually the phone does finish the boot sequence and you can hear email notifications and incoming calls, but the screen keeps displaying the Motorola logo. I can also see the redesigned 2.2. screen lock screen when taking screen shots via USB debug and the SDK (see right).

I called Verizon support, and they let me do the usual reboot routines to no eval. The rep told me that they’ve experienced the same problems with the Froyo update of the original Droid and that about 3% of phones were affected by this. She told me to go to the Verizon store so that they can reapply the update, which should fix it.

Update: I went to the Verizon store during lunch. They tried different things in the back room for about an hour – what a great way to spend a lunch hour :(  No fix. They are now shipping a new DX to me overnight.  I had to push a little for them to waive the Fedex priority fee.

While waiting I met two other Droid customers who had issues with their phones. One had a Droid Incredible that would not browse the Internet any longer after the latest software update. The tech was going to do a hard reset. The other had a Droid2 stuck in a reboot loop. He received a replacement phone.

Update1: Other people experiencing the same problem. Do you have any problems with the update?

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  • Jebby

    Sorry gotta kind of laugh here since the rooted hacked Froyo ROMs are more reliably installed then the offical OTA. Nice one Verizon….

  • John

    Same issues. Phone basically a brick – totally unusable but still turns on. It seems to have something to do with a sync process, but that’s just a guess based on the icon showing for over an hour.

  • Pingback: Verizon DroidX Froyo OTA Update - Strange Recovery | droidStory()

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