droidStory

The sales event was kicked off last night by numerous launch parties at Verizon stores across the country. The latest addition to Verizon’s Android line-up is basically a Motorola Droid2 in R2-D2 disguise. I am sure the many Star Wars fans will love the look and the extras (wallpapers and ring tones) packaged with the phone.

Any bets on how quickly it will sell out, or how much it will cost on eBay?

What started out as a pleasant surprise this morning, quickly turned into utter disappointment. My DroidX is now completely unusable after I installed the OTA Update for Android 2.2 that Verizon began pushing to phones today (see previous post).

The DX wont go past the Motorola boot screen, and will not go into recovery mode either.  Well actually the phone does finish the boot sequence and you can hear email notifications and incoming calls, but the screen keeps displaying the Motorola logo. I can also see the redesigned 2.2. screen lock screen when taking screen shots via USB debug and the SDK (see right).

I called Verizon support, and they let me do the usual reboot routines to no eval. The rep told me that they’ve experienced the same problems with the Froyo update of the original Droid and that about 3% of phones were affected by this. She told me to go to the Verizon store so that they can reapply the update, which should fix it.

Update: I went to the Verizon store during lunch. They tried different things in the back room for about an hour – what a great way to spend a lunch hour   No fix. They are now shipping a new DX to me overnight.  I had to push a little for them to waive the Fedex priority fee.

While waiting I met two other Droid customers who had issues with their phones. One had a Droid Incredible that would not browse the Internet any longer after the latest software update. The tech was going to do a hard reset. The other had a Droid2 stuck in a reboot loop. He received a replacement phone.

Update1: Other people experiencing the same problem. Do you have any problems with the update?

You can almost hear a collective sigh of relief – the long-awaited release of Android 2.2. for the Verizon DroidX is finally here. I received the OTA Update notification this morning, after manually checking for system updates on my DX.

I’m now installing the update, which seems to take unusually long and looks as if its hanging half-way through… hmmm.

Update: The update process is definitely hung. You can get detailed progress when you hit the search key. It’s sitting at “patching system files”. OK. now what – the power button doesn’t work, so remove the battery and hope for the best.

So, I forced a reboot by removing the battery. The phone went right back into the update process and is now moving past the step where it stopped before. Now, finishing up and sitting at reboot.

Update1: Now the reboot is taking forever. All I see is the Motorola logo, and the led is lighting up green every now and then. I updated a number of Android phones, including my Nexus One and Droid Incredible, but the process has never been this painful. WTF – Verizon?

Froyo was originally expected to be released in August for the DroidX. Now half-way through September, a hidden page on Verizon’s DroidDoes website is hinting its imminent arrival.

The link to the DX support page still lists the previous software update without any mention of Android 2.2. Stay tuned…!

Update: It looks like the support page has now been updated: http://support.vzw.com/pdf/system_update/droid_x.pdf

Long awaited, often rumored, now reality – the Incredible is getting the Android 2.2 OTA update starting today. The first announcement showed up on twitter this morning from the official VZW account.

Then Verizon posted update instructions on its support website.

All OTA (Over the Air) Updates are staggered to avoid system overload. So it may still take a few days before Froyo actually shows up on your phone. Still no luck on my Droid Incredible, when I checked a few minutes ago.

If you still wonder what all the hubbub is about: This release will bring Adobe Flash, application auto update and improved battery performance, amongst some other general improvements to the Incredible. It will make this cool Droid even better.

Big Red is not known to be the cheapest carrier around, but their excellent (data) coverage at least shows that the company heavily invests into their network infrastructure.

I don’t mind paying a little premium for the trusty Verizon network.  What bums me out though is that Verizon always seems to find new ways to pile on extra fees. There used to be the $12.95 VZ-Navigator tax for the privilege to use your phone’s GPS with Google Maps. The BES data tax to connect to your company’s Blackberry Enterprise Server. And now the $20 surcharge for WiFi tethering, an Android 2.2 (Froyo) feature that Verizon conveniently removed from the default build.

But here is yet another strange twist in the Verizon fee structure. There are two data plans currently offered for Android handsets and other smartphones. Which one do you need?The distinction between Corporate and Personal Email seems to be an oxymoron. Are corporate users  getting more emails than private accounts? What if my company uses Google Apps for corporate email? Do I still need the corporate plan? The details for the corporate plan offer the following explanation:Is Verizon restricting access to ActiveSync or other corporate messaging protocols, unless you pay up? I’m using ActiveSync for both MS-Exchange and Lotus Traveler, so my first impression was that I needed the more expensive corporate plan. Yet, I’m syncing with my corporate mail servers just fine on the personal plan. My calls into Verizon yielded conflicting responses. One person suggested that I only need the corporate plan for BES connectivity and that the higher cost is simply a result of Verizon having to pay RIM some sort of access fee. Still, why list this option for Android phones?

Whatever you do, try the cheaper plan first. It works just fine for me. I’m still peeved about the extra $20/month for WiFi tethering…